Privacy Policy

Last updated: 16 May 2026

Introduction

Luminous Shine Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminous-shine.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for our services
  • Complete a consultation request form
  • Contact us via email or other communication methods
  • Subscribe to our newsletter or updates

The personal information we collect may include:

  • Name and contact details (email address, postal address)
  • National Insurance number
  • Date of birth
  • Financial information relevant to benefit claims
  • Medical information related to disability or health conditions
  • Employment history and income details
  • Family composition and caring responsibilities

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on pages
  • Access times and dates

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To process benefit claims and applications on your behalf
  • To communicate with you about your case or enquiry
  • To prepare appeals, reconsiderations, and tribunal representations
  • To improve our website and services
  • To send you administrative information and service updates
  • To respond to your questions and provide customer support
  • To comply with legal obligations and regulatory requirements

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Contract: Processing is necessary for the performance of a contract with you
  • Legal obligation: Processing is necessary for compliance with a legal obligation
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests

Disclosure of Your Information

We may share your information in the following circumstances:

  • Government departments: With the Department for Work and Pensions, HMRC, local authorities, and other relevant agencies when processing your benefit claims
  • Medical professionals: With healthcare providers when obtaining medical evidence for your claim
  • Legal advisors: With solicitors or barristers when necessary for tribunal proceedings
  • Service providers: With third-party service providers who perform services on our behalf
  • Legal requirements: When required by law or to protect our rights and safety

We will never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Secure storage systems with restricted access
  • Regular security assessments and updates
  • Staff training on data protection
  • Confidentiality agreements with all personnel

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law.

Typically, we retain client files for seven years after the conclusion of your case, in accordance with professional standards and legal requirements.

Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access: You can request copies of your personal data
  • Right to rectification: You can request correction of inaccurate or incomplete data
  • Right to erasure: You can request deletion of your personal data in certain circumstances
  • Right to restrict processing: You can request restriction of processing in certain circumstances
  • Right to data portability: You can request transfer of your data to another organization
  • Right to object: You can object to processing of your personal data in certain circumstances
  • Rights related to automated decision-making: You have rights regarding automated decision-making and profiling

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Luminous Shine Limited
42 Chapel Street
Salford, Greater Manchester
M3 7EB
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: ico.org.uk