Terms of Use

Last updated: 16 May 2026

Agreement to Terms

By accessing and using the website luminous-shine.com ("Website") and the services provided by Luminous Shine Limited ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our Website or services.

Services Description

Luminous Shine Limited provides professional support services related to UK welfare benefits, including but not limited to:

Benefit eligibility assessments
Application preparation and submission
Mandatory reconsideration requests
Tribunal representation
Universal Credit migration assistance
Ongoing support for complex cases

Scope of Services

What We Do

We provide expert guidance and practical assistance to help you access welfare benefits for which you are eligible. Our services include assessment of entitlement, preparation of applications and appeals, and representation at tribunals.

What We Don't Do

We do not:

Guarantee specific outcomes or benefit awards
Provide legal advice (we are not solicitors)
Make decisions on behalf of government departments
Assist with fraudulent or false claims
Act as financial advisors or debt counselors

Client Obligations

When using our services, you agree to:

Provide accurate and complete information
Disclose all relevant facts about your circumstances
Inform us promptly of any changes in your situation
Cooperate with requests for documentation and evidence
Attend scheduled appointments and assessments
Comply with the requirements of government departments
Pay agreed fees in accordance with our payment terms

Professional Standards

We are committed to maintaining high professional standards in all our work. We will:

Act in your best interests at all times
Maintain confidentiality of your information
Provide services with reasonable skill and care
Keep you informed about progress on your case
Explain our recommendations and the reasons for them
Handle your data in accordance with data protection law

Fees and Payment

Service Fees

Our fees are clearly stated for each service on our website and will be confirmed before you engage our services. All fees are inclusive of VAT where applicable.

Payment Terms

Payment is typically required before commencement of work, unless alternative arrangements have been agreed in writing. We accept payment by bank transfer, debit card, or credit card.

Refund Policy

If you are dissatisfied with our services, please contact us immediately. Refunds are considered on a case-by-case basis depending on the stage of work completed. Once work has been submitted to government departments or tribunals, refunds cannot be provided for that completed work.

No Guarantee of Outcomes

While we use our expertise to present your case in the best possible light, we cannot guarantee that your benefit claim or appeal will be successful. Final decisions rest with government departments and tribunals, not with us.

Past success rates and case outcomes do not guarantee future results. Each case is assessed on its individual merits by the relevant decision-making body.

Limitation of Liability

To the fullest extent permitted by law:

We are not liable for decisions made by government departments or tribunals
We are not liable for delays caused by third parties
We are not liable for information you provide that proves to be inaccurate or incomplete
Our total liability to you shall not exceed the fees paid for the specific service in question

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Luminous Shine Limited or its licensors and is protected by UK and international copyright laws.

You may view and print content from the Website for your personal, non-commercial use only. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.

Website Use

Acceptable Use

You agree not to:

Use the Website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Interfere with the proper functioning of the Website
Transmit viruses or malicious code
Collect information about other users without consent
Impersonate any person or entity

Website Availability

While we strive to ensure the Website is available at all times, we do not guarantee uninterrupted access. The Website may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy and our commitment to GDPR compliance. By using our services, you consent to our data practices as described in those documents.

Termination of Services

Your Right to Terminate

You may terminate our services at any time by providing written notice. If work has already been completed, payment for that work remains due.

Our Right to Terminate

We reserve the right to terminate our services if:

You provide false or misleading information
You fail to pay agreed fees
You fail to cooperate or respond to our communications
Continuing the relationship would breach our professional obligations
You engage in abusive or threatening behavior toward our staff

Complaints Procedure

If you are dissatisfied with our services, please contact us immediately at [email protected]. We will investigate your complaint and respond within 14 days.

If you remain dissatisfied after our investigation, you may refer your complaint to relevant regulatory or professional bodies.

Confidentiality

We will keep your information confidential except where:

You have given consent to disclose it
Disclosure is necessary to provide our services (e.g., to government departments)
We are required by law to disclose it
Disclosure is necessary to protect our legal rights

Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. We encourage you to review the terms and policies of any third-party websites you visit.

Changes to Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Website or services after changes are posted constitutes acceptance of the revised terms.

Significant changes will be communicated to existing clients via email where practical.

Governing Law and Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific terms provided to you, constitute the entire agreement between you and Luminous Shine Limited regarding use of our Website and services.

Contact Information

If you have questions about these Terms of Use, please contact us:

Luminous Shine Limited
42 Chapel Street
Salford, Greater Manchester
M3 7EB
United Kingdom

Email: [email protected]